Unused boxes will be taken back at the time of pick up, and our staff will adjust your Reservation to reflect any boxes that were not used or items that were not picked up to be stored. Our Billing Department will review any updates made and will issue any refunds back to your initial credit or debit card. Due to the amount of customers and the amount of changes that are often made, please allow up to 60 days from the end of finals week to see any credits to your credit or debit card.